Ethics is such a very important and integral part of management because it provides the opportunity to create an atmosphere (or behaviour) of responsiveness among every segment of an organization towards a quality management. The purpose of ethics in the management is to open a path that would guide any institution in decision making as prescribed in different theories of management, through which a well-defined ethical responsibility would evolve continuously to benefit and influence everyone who has direct involvement in the decision-making.
Likewise, any decision-making founded on a well-instituted ethical guideline would ensure long-term success of the business and at the same time would help improve its public image. Multiple decision-makings confront business managers and owners everyday and the limitation of time sometimes does not permit them to think analytically what quality decision to make. In an international hospitality industry, management is quite complicated because of cultural values that exist in every country.
Aside from that, the hierarchical superior-subordinate relationships, which is worldwide seems to challenge the management to respond creatively and intuitively based on the existing diversity in culture. In many cases, management style differs from country to country although they belong to one big corporation. These differences somehow affect the decision-making of the manager especially that he works for another country with a different culture.
Thus, an ethical decision-making plays an important role in the practice of management of hospitality industry because it helps not only to align disparity and lessens the possible threat of resistance among various stakeholders through its governing principles, but also create good corporate image through its quality goods and services. Importance of Ethics in Management In an internet website, ethics in business is defined as “principles and standards that guide behaviour in the world of business” (Ethics). On the other hand, Joseph A.
Petrick and John F. Quinn defined ethics in management as “the descriptive and normative study of moral awareness, judgment, character, and conduct as they relate to all levels of managerial practice” (p. 44). Thus, ethics provides the moral principles and standards that an organization may utilize to conduct itself accordingly in the management practice. This involves ethical rights, duties and responsibilities of employees and company, the company’s duties to its stockholders, and stakeholders, and to the government.
It is important therefore to address ethical awareness as early as possible as it poses competitive advantage over the other company because ethical approaches beget customer loyalty in the end. Poonam Sharma and Kanika Bhal emphasize the importance of ethics in business as: “Ethical considerations are of profound relevance to the nature and functioning of any economy. Since individual behaviour is central to the working of an economy, ethics has crucial influence on individual behaviour” (p. 22). Ethics and Good Corporate Values
Setting ethical standard is closely connected with establishing corporate value. The only difference is that, values consider the culture that the company would like to impose as part of the policy. Ethics is the standard moral guidelines based on theories that a company may adopt. However, these two provide the company the foundation in setting policies that will guide and control behaviour and attitudes. The ethical standard of an organization depends mostly on the corporate values and standards of behaviour set that people and groups in their organization share together.
The organizational norms therefore help control the situation as well as the behaviour of the people towards the company and towards one another. Hence, the responsibility of the management is to determine the organization culture that it wishes to require through policymaking, good leadership, program, and stress management. Ethical Decision-Making Likewise, managers need to consider the ethical implications of their decision. Decision-making is a skill, which involves critical thinking in analysing the problem and deciding for the appropriate solution to that problem.
Managers have the big responsibility in making decision; his decision would greatly affect the entire production and effectiveness of the employees. The ethical consideration in the aspect of decision-making takes place when a manager realizes his moral obligation to his employees and his company with due consideration on the culture, value, and moral climate of the organization, leading any decision-making built on objectivity based on personal judgment of right and wrong.
Charles D. Kerns stated that, “leaders with strong virtuous values are more likely to act ethically than leaders who are operating with a weak or non-existent value system” (p. 7). Ethical decision-making takes a careful step towards realizing what is morally right or appropriate including any possible circumstances or conflict that may arise out of the decision made.
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