CASE APPLICATION: Managing the Virus Hunters Imagine what life would be like if your product were never finished, if your work were never done, if…

CASE APPLICATION: Managing the Virus HuntersImagine what life would be like if your product were never finished, if your work were never done, if your market shifted 30 times a day. The computer-virus hunters at Symantec Corp. don’t have to imagine. That’s the reality of their daily work life. At the company’s Response Lab in Santa Monica, California, described as the “dirtiest of all our networks at Syamntec”, software analysts collect viruses and other suspicious code and try to rigure out how they work so security updates can be provided to the company’s customers. By the door to the lab, there’s even a hazardous materials box marked “Danger” where they put all the disks, tapes, and hard drives with the nasty viruses that need to be carefully and completely disposed of. Symantec’s situation may seem unique, but the company, which makes content and network security software for both consumers and businesses, reflects ther elaities facing many organizations today: quickly shifting customer expectations and continuously emerging global competitors that have drastically shortened product life cycles. Managing talented people in such an environment can be quite challenging as well.Vincent Weafer, a native of Ireland, has been the leader of Symantec’s virus-hunting team since 1999. Back then, he said, “There were less than two dozen people, and… nothing really happened. We’d see maybe five new viruses a day, and they would spread in a matter of months, not minutes.” Now, Symantec’s virus hunters around the world deal withs ome 20,000 virus samples each month, not all of which are unique, stand-alone viruses. To make the hunters’ jobs even more interesting,c omputer attacks are increasingly being spread by criminals anting to stela information,w hether corporate data or personal user account information that can be used in fraud. Dealing with these critical and time sensitive issues requires special talents. The response-center team is a diverse group whose members weren’t easy to find. Says Weaver, “It’s not as if colleges are creating thousands of anti-malware or security experts every year that we can hire. If you find them in any part of the world, you just go after them.” The response-center team’s makeup reflects that. For instance, one senior researcher is from Hungary; another is from Iceland; and another works out of her home in Melbourne, Florida. But they all share something in common: They’re all motivated by solving problems.The launch of the Blaster-B worm in August 2003 changed the company’s approach to dealing with viruses. The domino effect of Blaster-B and other viruses spawned by it meant the frontline software analysts were working around the clock for almost 2 weeks. The “employee burnout” potential made the company realize that its virus hunting team would now have to be much deeper talent-wise. Now, the response center’s team numbers in the hundreds and managers can rotate people from the front lines, where theyr’e responsible for responding to new security threats that crop up, into groups where they can help with new product development. Others write internal research papers. Still others are assigned to develop new tools that will help their colleagues battle the next wave of threats. There’s even an individual who tries to figure out what makes the virus writers tick- and the day never ends for these virus hunters. When Santa Monica’s team ifnishes its day, colleagues in Tokyo take over. When the Japanese team finishes its day, it hands off to Dublin, who then hands back to Santa Monica for the new day. It’s a frenetic,c haotic, challenging work environment that spans the entire globe. But Weafer says his goals are to “try to take the choas out, to make the exciting boring”, to have a predictable and well-defined process for dealing with the virus threats, and to spread work evenly to the company’s facilities around the world. It’s a managerial challenge that Weafer has embraced. DISCUSSION QUESTIONS1. Keeping professionals excited about work that is routine and standardized and chaotic is a major challenge for Vincent Weafer. How could he use technical, human, and conceptual skills to maintain an environment that encourages innovation and professionalism among the virus hunters?2. What management roles owuld Vincent be playing as he (a) had weekly security briefing conference calls with coworkers around the globe, (b) assessed the feasibility of adding a new network security consulting service, or (c) kept employees focused on the company’s commitments to customers?3. Go to Symantec’s Web site ( and look up information about the company. What can you tell about its emphasis on customer service and innovation? In what ways does the organizations upport its employees in servicing customers and in being innovative? 4. What could other managers learn from Vincent Weafer and Symantec’s approach?

Haven’t Found The Relevant Content? Hire a Subject Expert to Help You With
CASE APPLICATION: Managing the Virus Hunters Imagine what life would be like if your product were never finished, if your work were never done, if…
Post Your Own Question And Get A Custom Answer
Hire Writer

My Homework Geeks

Why Hire a Professional Essay Writer from MyHomeworkGeeks

Quality Urgent Essays

Domyhomeworkk online platform provides the best essay writing service ever received elsewhere, thanks to our professional essay writers. Experience gained in the 10+ years of being in the assignment writing industry is also an added advantage.

Professional and Experienced Academic Writers

A lot is done to maintain us as the best essay writing service provider. Besides owning a degree from a recognized university, a writer must pass the rigorous tests we take them through before they are considered eligible to offer urgent essay help on our website.

Affordable Urgent Assignment Help

Who said a reliable website should not be cheap also? While it is human nature to associate prices with quality, that does not always work. At domyhomeworkk.com, we guarantee you cheap and urgent essay help without compromising the quality.

24/7 Available Urgent Essay Writing Service

Whether it is a ‘write my essay for me cheap’ or ‘edit my essay’ order you want to request, always feel free to reach us at any time of the day. Our experts work in shifts to ensure that you access urgent essay writing services at any time of the day.

Plagiarism Free Essays Online

The punitive measures that come with plagiarized content are so harsh, and we understand that. We consequently ensure to write each client’s papers from scratch no matter how urgent the essay is. To acknowledge borrowed content, our quick writer references and cites the work.

Wow Customer Support 24/7

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

So much stress and so little time? Take care of yourself: let us help you with your tasks. We offer all kinds of writing services.

Essays

Custom Essay Writing Services

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission and Business Papers

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Editing

Editing and Proofreading

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Coursework

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.

Have a homework question? Get help from verified tutors now!